Blue Cloud New Customer Engagement Fabric (Previous Customer Engagement Fabric)
Announcement
In order to provide better service to our customers, the CEF on Azure（operated by 21Vianet）will be moved to Blue Cloud's platform to continue the provision of services. Beginning on Jul. 15th, 2019, CEF services of Azure (under the “21 Vianet Online Services Premium Agreement”) will stop accepting new customer registration requests. For existing customers, we will continue to provide services on Azure till Dec. 31st, 2019. All CEF services on Azure platform will be terminated following the above-mentioned date.
Starting from Jan. 1st, 2020, Blue Cloud will officially launch the new version of CEF, which will be kept consistent with the existing CEF in terms of business mode and technical interface, while more features will also be developed in order to better serve our customers. Meanwhile, the new CEF will provide corresponding solutions (tools) in order to achieve steady migration of data.
From now to Dec. 31st, 2019, we will start releasing the Early Adopter Program (EAP) of new CEF in succession for new and old customers to try it out. At the same time, we will provide a series of promotion offers, as to thank you for your long-standing support and trust to CEF products.
Know more about Blue Cloud's new CEF products at https://product.21vbluecloud.com/cef/en
For any questions regarding Blue Cloud's new CEF and Early Adopter Program (EAP)
Starting from Jan. 1st, 2020, Blue Cloud will officially launch the new version of CEF, which will be kept consistent with the existing CEF in terms of business mode and technical interface, while more features will also be developed in order to better serve our customers. Meanwhile, the new CEF will provide corresponding solutions (tools) in order to achieve steady migration of data.
From now to Dec. 31st, 2019, we will start releasing the Early Adopter Program (EAP) of new CEF in succession for new and old customers to try it out. At the same time, we will provide a series of promotion offers, as to thank you for your long-standing support and trust to CEF products.
Know more about Blue Cloud's new CEF products at https://product.21vbluecloud.com/cef/en
For any questions regarding Blue Cloud's new CEF and Early Adopter Program (EAP)
Please email to：bluecloudsolutions@oe.21vianet.com
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Introduction
Customer Engagement Fabric (CEF) brings together many service providers to enable a series of services that allow personalized customer engagement between businesses and customers using apps. This includes multi-channel notification services, sign-in verification, and aggregate functions for payment. These services can help the app to quickly implement relevant user connectivity functions, improve user engagement, and analyze user behavior data to improve the operational efficiency of the app.
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List of subservices
| Text messaging service (Preview) | Social Login (Preview) |
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Q&A
| Q1： | When can I get more information about Blue Cloud New Customer Engagement Fabric on announcement, detailed information, technic support and pricing? |
| A1： | Blue Cloud will officially launch the new version of CEF on Jan.1st, 2020. We will continue to release more information about price, preferential policies, technic support, etc. If you have any question, please contact bluecloudsolutions@oe.21vianet.com. |
| Q2： | Has Microsoft Azure CEF been out of service？ |
| A2： |
Microsoft Azure CEF has stopped to accept new customer registration request since Jun. 15th 2019,and existing customers won't have any impact. Starting from Jan. 1st 2020, all CEF services on Azure platform will be terminated and customers will no longer be able to use to use the services. |
| Q3： | For current Azure users who hasn't registered Microsoft CEF, can they apply for the CEF services now? |
| A3： | Microsoft Azure CEF has stopped to accept new customer registration request since Jun. 15th 2019, If you have any question, please contact bluecloudsolutions@oe.21vianet.com. |
| Q4： | What's the impact for current Microsoft CEF users? |
| A4： | For those who have registered Microsoft CEF before Jun. 15th 2019 won't have any impact. For those who want to learn about Blue Cloud New Customer Engagement Fabric, please contact bluecloudsolutions@oe.21vianet.com. |
| Q5： | Is the SMS signature and templates in Microsoft CEF still in place when the data transfering to Blue Cloud New Customer Engagement? |
| A5： | Blue Cloud New Customer Engagement Fabric will provide corresponding solutions (tools) in order to achieve steady migration of data. |
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